Overview

A callback URL is the endpoint where StraitsX sends event notifications (callbacks) to your system. You must configure a callback URL in order to receive updates such as transaction status, account events, or other activities.

Table of Contents

• Overview
• Table of Contents
• Where can I set the callback URL?
• How to set a callback URL
• What is the difference between Client Event and End Customer Event?
• Important notes
• Common issue: Callback not received

Where can I set the callback URL?

You can configure your callback URL from:

Platform Tools → Developer Tools → Callback URL

How to set a callback URL

Steps:

1. Log in to your StraitsX Business Account
2. Go to Platform Tools
3. Under Developer Tools, click Callback URL
   
4. Choose the appropriate tab:
   • Client Event
     
   • End Customer Event
     
5. Locate the event you want to configure
6. Click Add URL (or edit an existing one)
7. Enter your callback endpoint URL
8. Click Save Changes
   

What is the difference between Client Event and End Customer Event?

Client Event

• Triggered by your own activity on StraitsX
• Examples:
  • Deposits
  • Withdrawals
  • Account-related actions

End Customer Event

• Triggered by your end users (customers)
• Examples:
  • Customer transactions
  • User-related activities

Make sure you configure the correct section based on your use case.

Important notes

• If no callback URL is configured:
  • You will not receive any callbacks
• Make sure your endpoint is correctly set before expecting callback data
• Ensure your server can handle incoming callback requests

Common issue: Callback not received

If you are not receiving callbacks, check:

• Whether a callback URL has been configured
• Whether the correct event type is set
• Whether the URL is correct