Overview

If a callback has failed, you can manually resend it directly from the dashboard using the "Callback Request History" feature. This allows you to retry delivery after resolving any issues on your server.

Table of Contents

• Overview
• When should I resend a callback?
• How to resend a failed callback
• What happens after I resend a callback?
• Will resending affect the transaction?
• How many times can a callback be retried?
• How to confirm if the resend was successful

When should I resend a callback?

You should resend a callback when:

• The callback status is Failed
• You have identified and fixed the issue on your system
• You want to reattempt delivery of the callback data

How to resend a failed callback

Steps:

1. Log in to your StraitsX Business Account
2. Go to Platform Tools
3. Under General Tools, click Callback Request History
   
4. Find the callback with status Failed
5. Click on the callback record to open Callback Details
   
6. Click Resend Callback (top right)
   
7. Confirm by clicking Resend
   

What happens after I resend a callback?

After resending:

• A confirmation message will appear:

  “Webhook resend initiated successfully”

• The callback status will change to Retrying
• The system will attempt delivery again
  

Will resending affect the transaction?

No. Resending a callback does not affect the transaction status. It only reattempts delivery of the callback data to your configured endpoint.

How many times can a callback be retried?

• The system automatically retries failed callbacks multiple times
• Each attempt is recorded under Delivery Attempts
• You can also manually resend the callback if needed

How to confirm if the resend was successful

After resending, you can:

1. Go back to Callback Request History
2. Monitor the Status Summary:
   • Retrying → delivery in progress
   • Success → callback successfully delivered
3. Check Client Response for confirmation