Unsupported Tokens Guide

Modified on Tue, 30 Sep at 11:18 AM

What are unsupported tokens?

Unsupported tokens are digital assets that a particular platform or service does not support for deposit, trading, or other functions. An unsupported token deposit occurs when a user sends a cryptocurrency or token to their StraitsX wallet that is not part of our list of supported cryptocurrencies and tokens.

What is token recovery?

Token recovery refers to the process of retrieving tokens that were mistakenly sent to an incorrect or unsupported address or network on our platform. In the token recovery process, it is important to note that:

Blockchain transactions remain fundamentally irreversible
Case-by-case evaluations are necessary to determine potential recovery
There is no absolute assurance of token retrieval

What types of token recovery are supported?

Type	Description	Recovery Status	Minimum Recovery Value
Same-Network Recovery	Tokens sent to the correct blockchain (e.g., Ethereum to Ethereum) but wrong address	✅ Supported	100 USD
Cross-Network Recovery	Tokens sent across different networks (e.g., BSC to Ethereum)	✅ Supported (if conditions met)	500 USD
Unsupported Token Recovery	Tokens not officially supported by our platform or wallet provider	⚠️ Supported only if wallet provider supports it	500 USD
Non-recoverable token	Tokens not supported by our wallet infrastructure	❌ Not recoverable	N/A

What are the recovery fees?

Recovery Type	Recovery Fee
Same Network	$100 flat (for $100–$1,000) 10% (for $1,001–$20,000) 5% (above $20,000)
Cross-Network	$500 flat (for $500–$5,000) 10% (above $5,000)
Unsupported Tokens	$500 flat (for $500–$5,000) 15% (above $5,000)

How can I pay the recovery fee?

Payment Method	Availability
Deposit in SGD or USD	✅ Available for all recovery types
Deduct from the recovered token amount	✅ Available only for supported tokens (XSGD, USDC, XUSD, USDT, ETH, POL, TRX)
Unsupported tokens	❌ Not eligible for deduction

How long does token recovery take?

Same-network recovery: Usually within 7–14 working days
Cross-network or complex recovery: May take 30+ days, depending on the case complexity

Does StraitsX offer recovery assistance for unsupported tokens toward other platforms?

No. In such cases, the recovery process should be initiated from the recipient platform or receiving wallet provider.