-
Can I skip the Assessment? What happens if I fail, or don't complete the CKA by 19 June 2025?
-
Who needs to take the Customer Knowledge Assessment (CKA) and by when does it need to be completed?
-
What is the Customer Knowledge Assessment (CKA) and why do I need to take it?
-
What is the process to determine whether I qualify for compensation?
-
Are there any conditions to accepting a compensation payment?
-
How do I lodge a claim for compensation?