Getting Started
- Signing up for a StraitsX personal account
- What are the requirement to set up an StraitsX Personal Account?
- Can I hold multiple StraitsX accounts?
- I am currently residing outside of Singapore and do not have a valid proof of address. Can I sign up for an StraitsX account?
- I am under 18 years old, can I sign up for a StraitsX account?
- Can I hold multiple StraitsX accounts?
Identity Verification
- How do I verify my account?
- How long does the verification process take?
- What documents are users required for verification?
- Can I send verification documents via email?
- Can I open an account on behalf of someone else?
- Why is selfie compulsory for verification?
Bank Account Verification
Blockchain Address Management
Transferring Singapore Dollars to and from your StraitsX account
- Transfer In Singapore Dollars
- What’s the difference between FAST and GIRO transfers?
- Can I transfer SGD into my StraitsX account with a bank account that does not belong to me?
- Transfer Out Singapore Dollars
- How long does it take to process Singapore dollar transfers?
- Why am I getting an "internal risk procedure" error when I try to do a transaction?
Minting, Redeeming & Transferring StraitsX Stablecoins
Managing My Account
- How do I change my account details?
- How to reset my password
- How to setup Google Authenticator
- How to reset my 2-Factor Authentication (2FA)
- How to update 2-Factor Authentication (2FA) device or app
- Troubleshooting 2-Factor Authentication (2FA) and OTP