Getting Started
- Signing up for a StraitsX personal account
- What are the requirement to set up an StraitsX Personal Account?
- Can I hold multiple StraitsX accounts?
- I am currently residing outside of Singapore or Indonesia and do not have a valid proof of address. Can I sign up for an StraitsX account?
- I am under 18 years old, can I sign up for a StraitsX account?
- Can I hold multiple StraitsX accounts?
Identity Verification
- Can I open an account on behalf of someone else?
- Can I send verification documents via email?
- How do I verify my Indonesia-based account?
- How do I verify my Singapore-based account?
- How long does the verification process take?
- What documents are Singapore-based users required for verification?
Bank Account Verification
- How do I verify my Indonesian bank account?
- How do I verify my Singapore bank account?
- What are the requirements for Singapore Bank Account verification?
- How many verified bank accounts can I have?
- Why do I need to verify my bank account?
- My Singapore bank does not issue a statement. What can I submit instead?
Blockchain Address Management
- How do I submit a whitelisting request for my Singapore-based account?
- Address verification with universal QR wallets for Singapore-based accounts
- Address verification with browser wallets for Singapore-based account
- How many blockchain addresses can I have?
- How do I remove a verified blockchain address?
- How do I submit a whitelisting request for my Indonesian account?
Transferring StraitsX Stablecoin
- Can I transfer to my StraitsX account with a bank account that does not belong to me?
- How long does it take to process Indonesian Rupiah transfers?
- How long does it take to process Singapore dollar transfers?
- Transfer In Indonesian Rupiah via QRIS
- Transfer In Indonesian Rupiah via Bank Transfer
- Transfer In Singapore Dollars
Minting, Redeeming & Transferring StraitsX Stablecoins
Managing My Account
- How to update 2-Factor Authentication (2FA) device or app
- How do I change my account details?
- How to reset my password
- How to setup Google Authenticator
- How to reset my 2-Factor Authentication (2FA)
- How do I transfer funds out from my Temporary Holding Balance?
Fees & Limits
- What is XSGD spending limit?
- Are there any account management or setup fees?
- How is the SGD 30,000 Annual Spending Limit calculated?
- Is there a way to absolve my Singapore-based account of the new holding limit?
- StraitsX Personal Account Transaction Fee Schedule
- StraitsX Indonesian-based Personal Account Transaction Fee Schedule