We strongly advise against sending your personal documents through channels that are outside our website as there might be a possibility of your email being sent to the wrong address. Uploading documents directly on the website also ensures that they are stored securely with Amazon Web Services (AWS).
Verification documents should always be uploaded through your StraitsX dashboard, unless an error prevents you to from doing so. In which case our Customer Support Team may be requested to upload documents on your behalf by sending a request here.
Unless specifically required by our Team for case investigation or as specified above, you should remain wary of sending any document through email.